ATLASSIAN TRAINING

Mastering Jira Server Service Desk

Get a solid introduction and hands-on experience to set up and configure your service desk.

Jira Server Service Desk

quick info
  • Duration: 1 Day (08:30 – 16:30)
  • Audience: Experienced JIRA Users
  • Seat price: SEK 8,500
  • Courseware: Course material in English

jira

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. You’ll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasized for each topic.

What will I learn?

  • Create a service desk project
  • Set up request types
  • Create queues
  • Create service level agreement (SLA) metrics
  • Link your service desk to a Confluence knowledge base
  • Add an email account
  • Brand your customer portal and global help desk
  • Add agents, customers, and other Jira users
  • Create and customize automation rules

Audience

Anyone responsible for setting up a Jira Service Desk project which includes:

  • Jira Administrators
  • Service Desk Administrators
  • Service Desk Managers
  • Team Managers
  • IT Managers

Prior knowledge

  • If you’re solely responsible for setting up a Jira Service Desk project, there are no prerequisites.
  • If you’re also responsible for setting up Jira company-wide,  the course Mastering Jira Administration are beneficial.
  • Riada, Göteborg
    March 6, 2020 8:30 AM – 4:30 PM
  • Vasagatan 36, Stockholm
    March 6, 2020 8:30 AM – 4:30 PM
  • Vasagatan 36, Stockholm
    April 24, 2020 8:30 AM – 4:30 PM
  • Vasagatan 36, Stockholm
    May 29, 2020 8:30 AM – 4:30 PM

If you have any questions

Get in touch Riada Academy Portal

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We'll respond asap!

Drop us a line. We'll respond asap!